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| We value service over everything. So we prefer that you call and speak with one of our sales staff to ensure that you are getting the correct size and colors for your event. We are happy to send samples. Call us Monday - Friday during business hours at 1-800-260-5250 for personal assistance. Or fill out our form on this web site and we will respond via email or phone. |
| Once you have an order with us, you will be asked to place a 50% deposit on a credit card with your order to hold it until your event to ensure our product's safe and happy return. The balance is required 24 hours before shipping or delivery. Your order is final and complete when everything is returned.
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| We ship nationwide with UPS. Shipping is not a profit center for us. You pay only our cost. We will ship your order to arrive 2 business days before your event. We ask that you return ship it to us on the next business day after your event. For example: If you wedding is on a Saturday, we ship your order to arrive Thursday. You would send it back to us the following Monday. Included with your delivery will be the return shipping instructions and most importantly, the return shipping labels. Do not lose these labels as they are pre-paid to cover the return shipping expense. You will need to ensure that the return shipment is securely taped shut and taken to a location where UPS can pick it up. We are now sending via e-mail, confirmation that your order was shipped along with tracking numbers and tracking information. Make sure our sales associate has your e-mail address if you desire a confirmation.
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